Well, let's just say Friday became a rough start beginning at Heathrow Intern'l Airport. A passenger left a personal bag on the motor coach that brought us to the airport. We arrived with what seemed like 2,000 of the 3,000 cruise passengers all checking in at the same time. Two in our group were fisked going through security. Our plane was in the air for approximately 45 minutes and turned around with a passenger medical emergency (thankfully not one of us). * But I'd want the Captain to do the same if it was me! *
We endured 12 hours on the Delta plane when we landed safely at JFK airport at 8 pm. Unfortunately our connecting flight to IND left at 6:40 pm, so we are re-booked tomorrow and we must find hotel rooms.
ENTER our hero, Joe Mook. When Joe realized that our plane trip would be delayed, he immediately went to work researching options. The airline's obligation is ONLY to fly you to the final destination. Thank goodness, we always buy travel insurance for such occasions! Other weather delays in the area made JFK airport pure craziness and I don't know how Joe secured those 12 hotel rooms, but at the midnight hour (literally) we had a confirmed reservation AND many in line at the Double Tree with a Delta voucher didn't.
This is what a PROFESSIONAL TRAVEL AGENCY does for you. Folks if you ever, doubt paying a little extra for services.. STOP!
Delta didn't help us and shuttle drivers didn't care that we had traveled 20 hours, but Joe Mook went back to the office late Friday night and took care of the High Street Travelers!
THANK YOU THANK YOU THANK YOU FROM ALL OF US:)
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